Business Change Case Studies

Case Studies

Over the years we’ve successfully helped our clients deliver their change programmes and realise their business objectives.

We’ve worked on a broad range of projects across a number of sectors. Take a look at some of our case studies below.

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A New Operating Model to Embed Enterprise Data Management

The need to accelerate the time to market for new drugs while reducing costs is a key priority across life…

Communicating Strategic Value Through an Engaging Narrative

Helping keep patients safe is at the core of our life sciences client’s mission. The PD Safety (PDS) function adds…

Mobilising Data Fabric with an Engaging Narrative

Our global life sciences client’s Data Fabric programme seeks to drive a fundamental shift in the way they think about…

Bringing to Life a New Design Value Proposition

Our pharmaceutical client needed a compelling, consistent Design Team value proposition and communications strategy to effectively reposition their Design Team as…

Change Workshop – Connecting Global Leaders to Shape the HR Strategy

The Global HR Leadership Team of our energy client had not come together in 13 years, with many leaders never…

Building the Foundations for a Successful SAP S/4HANA Transformation

Our energy client was at the beginning of their ERP journey to move from SAP ECC to SAP S/4HANA, a…

Digitally Transforming Product and Service Delivery

The energy industry is transforming, and therefore our oil & gas client are on a mission to transform as well,…

Driving People-First Impact with Systems Thinking

The Group HR directorate of our rail infrastructure client is responsible for attracting and developing a safety conscious, high-performing workforce…

Pharma Consulting to Shape the Future of Healthcare

A global life sciences client had announced bold ambitions to not only remain a leader, but to shape the future…

Preparing for the 2027 PSTN Switch-Off

The January 2027 PSTN Switch-Off will see Openreach switch off the ageing public switched telephone network (PSTN) across the UK.…

ERP Implementation Partner for Europe’s Largest Dynamics Rollout

A market leading housing association had been working towards implementing the largest Microsoft Dynamics rollout in Europe. This was a…

Evidencing Engagement Through Change Adoption Metrics

Our global consumer health client needed to ensure the adoption of a critical data reporting tool. Afiniti partnered with the…

Establishing a Change Management Culture and New Operating Model for Sustainable Growth

As a workforce solutions provider for the NHS, our client saw sudden and exponential growth in 2020 in response to…

Building the Change Roadmap for Global Transformation

Afiniti were engaged as the business change partner for a market-leading renewable energy supplier, supporting the discovery activities required to…

MedTech Data Strategy Roadmap: Finding the Story

Our global life sciences client had a need for collaboration between leadership and key cross-business stakeholder groups to unite around…

Taking EU Clinical Trials Regulation Into The Future

The European Medicines Agency’s (EMA) EU Clinical Trials Regulation (CTR) came into effect in the EU/EEA on 31st January 2022,…

Aligning Leadership on their Enterprise Digital Transformation

In 2013, our energy client was acquired by one of the world’s largest independent oil and gas exploration companies, and…

Assessing Readiness for Change Across a Global Value Chain

Afiniti were engaged to assess the readiness for change of our consumer healthcare client’s Global Value Chain. The purpose of…

Driving Technology Adoption in a Complex Environment

Part of a wider technology adoption programme, MyDevice was a first-of-its-kind initiative at our rail infrastructure client that offered colleagues…

Creating Readiness to Change by Empowering Leaders

To enhance readiness to change, our client, a large life sciences company, launched their first-ever global leaders’ events for two…

Creating Engagement and Excitement in a Learning Strategy

Our life sciences client was entering into a new product area and needed to evolve their operating model and learning…

Making Change Adoption Stick – Even When it Doesn’t Want to!

Our consumer healthcare client was experiencing low and slow change adoption levels of two major tools – one for reporting and…

Data Centre Migration Aligned to the Future of the Railway

A data centre migration is a highly complex, once every 20-year event. Adding to that complexity were parallel data centres…

Delivering Change for IT Operations Excellence

Operational IT support services in a rail environment were transforming, delivering change to establish new policies, processes, governance, tools –…

Communicating Change in a Devolved Environment

As Network Rail transitions to Great British Railways following the publication of the Plan for Rail in 2021, their government-set…

Supporting the Railway Family with Railway Benefit Fund

The 160-year-old Railway Benefit Fund supports current and former rail industry employees and their families. The charity offers financial assistance,…

A Tried and Tested, Data-Driven Solution to Build Change Readiness

After a leading American research-based biopharmaceutical company brought together their Regulatory, Safety and Quality organisations as a unified Development Organisation, they…

A Values-Driven, People-Centric Approach to Embed a New Target Operating Model

One of the fastest growing technology and logistics companies required specialist change expertise to facilitate the transformation of their finance group, involving…

Developing People’s Capability to Manage Information as a Critical and Valuable Asset

Our client owns, operates and stewards many critical physical infrastructure assets which are invested in, managed strategically and their value…

Engaging the Business in a New Service Offering

Our transport client’s Data Science service was created to advise, guide, and lead the delivery of fast-growing big data and…

Global Digitalisation Programme

Our energy sector Client originally approached us to support with a challenging deployment of their digital supply chain tool, SAP…

Innovation: Content Reuse and Automation – A Whole New Function

Our pharmaceutical client operates in a complex content landscape, where content is replicated throughout the drug development lifecycle. Colleagues spend significant…

Balancing Future Transformation and Current Operational Need

Our transport client’s IT Services and Telecom functions collectively provide essential technology and connectivity services to colleagues to fully enable…

Delivering a Harmonised SAP Solution Following Merger and Acquisition

Afiniti were recently involved in the integration of two large energy organisations following an acquisition. In addition to the post-acquisition…

Achieving a Positive Mindset Shift Across a Complex Global Audience to Drive Clinical Trial Excellence

A leading global Pharmaceutical company needed Afiniti’s help with a ten year challenge regarding clinical trial documentation… Clinical trial documenting…

Discovering a Hidden Story in Pharmaceutical Regulatory Information

Recently, Afiniti were asked to work on an overarching portfolio of initiatives and strategies that work to transform how regulatory…

Enabling Teams to Focus on What Matters; Study Risk, Data Integrity & Patient Safety

Central Monitoring is the next phase of maturity in our client’s holistic clinical study risk management strategy; reinforcing cross-functional monitoring, data…

Pharmaceutical Transformation Through a New Operating Model

Our global pharmaceutical client has invested significantly to ensure the oversight and standardisation that regulators expect from Pharmacovigilance and Quality…

Change Management to Deliver Compliance for The Future at Network Rail

Operating in a highly regulated environment where transparency is essential, Network Rail need to demonstrate strong buyer and supplier audit…

New Ways of Working to Increase Compliance and Patient Safety for a Global Pharma Organisation

With industry regulators urging pharmaceutical companies to move to a risk-based approach for clinical trials, TransCelerate (a pharmaceutical industry body) developed industry-model…

Bringing an Adoption Focus to Embed Network Rail’s New Intranet

Network Rail (NR) was migrating to a new intranet, extending access to mobile devices and enabling individual personalisation. The inclusion…

Supporting Change by Creating an Integrated Programme and Change Management Office

Our oil and gas client had been recently formed through a joint venture between two very different organisations. There were…

Driving Operational Excellence Through Effective Change Management

Directly aligning to the organisational priorities of operational excellence, cost transformation and incidence free, our global oil and gas client…

Equipping a Leading Global Airline to Sustain Business Change

The cargo division of a leading global airline was on the verge of a transformational, technology-driven change to support future…

An iPhone Revolution on the Railway

Our client needed its maintenance workers to embrace new devices as part of an ambitious asset management programme. iPhone deployment to…

Change Blueprint to Support UK Growth Strategy

Creating a change blueprint – working with the UK leadership team at Kohler Mira to build a cohesive and integrated…

Putting Competency Development on the Map

Helping the Competency Development Team at Network Rail to understand and address their identity and standing within the community they…

Roadshows to Inspire and Engage at Network Rail

Afiniti designed and delivered an engaging and thought provoking roadshow event to inspire and encourage colleagues to collaborate helping them…

Inspiring a Global SAP Community at Maersk

Afiniti designed and delivered an interactive, engaging and thought-provoking 3-day conference to help Maersk Oil deliver its ambitious growth plans.…

A Paradigm Shift for Clinical Trials – Risk Based Monitoring

Creating and delivering an engaging Learning and Communications strategy to establish global adoption of Risk Based Monitoring. To deliver a…

Partners in Communication

Helping a communications team bring its channels to life and increase employee engagement for a diverse audience. We have an…

Creative Story Telling to Engage Project Stakeholders

Using powerful visuals and unique identities to tell the real story. We successfully engaged stakeholders across many different projects within…

Network Rail – Cyber Security Engagement Campaign

Helping Network Rail achieve a shift in behaviour, to address one of the railway’s most significant threats. For Network Rail…

Making Change Meaningful – Increasing the Efficiency of Clinical Trials

Delivering a targeted campaign to a disengaged audience within clinical trials. We worked with a large pharma client to change…

Achieving Sustained Growth Through Structured Business Change

Afiniti delivered structured change with the UK’s most trusted Parcels company to improve the way they do business Our client,…

Transforming a Consumer Healthcare Sales Force to Achieve Differentiation in a Crowded Market

With entrants coming from FMCG and Pharma, the consumer healthcare sector is highly competitive. Suppliers face an ever-present need to…

Initialising Change on a Global Scale for a Consumer Healthcare Client

We recently worked with a client whose global promotional spend was increasing as a proportion of sales. In order to…

Preparing a Business for Agile Delivery

Faced with a fragmented IT landscape and a pressing need for global visibility and analytics, our Global Consumer Healthcare client…

Implementing an Operating Model for the Future

We partnered with a large pharmaceutical client to help them implement a new operating model within their Safety Science organisation,…

Engaging Storytelling to Change Mindsets

In 2014 Network Rail started the process of devolving day-to-day responsibility for railway businesses to eight strategic geographical ‘routes’. Each…

Change Management to Drive Adoption During SAP-Enabled Standardisation

Our client, one of the world’s largest shipping companies, had a significant focus on growing their business and a key…

Driving Adoption in an IT-Enabled Change Programme

Our client made a huge investment moving and consolidating business processes and a multitude of systems from on premise technical…

Thomson Reuters – How a Global Workforce Adapted to It Change

Our client transformed its IT services operating model affecting 50,000 employees. We helped to engage all of them, making it…

TAQA Asset Acquisition – Smoothing the Transition

When TAQA in the UK acquired North Sea assets including the ownership and operatorship of BP’s Harding platform it had…

Network Rail – Helping More Trains Run on Time

Network Rail was under pressure from the regulators and its own customers to overhaul its business and meet their demands.…

Change Management to Support 700 People With New Roles, Processes and Relocation

Afiniti delivered a managed communications service and engaged employees throughout a significant period of business change. Network Rail runs, maintains…

Welsh Water – Mobilising a Business for Change

Our client had been using the same billing system for 25 years, in which time it had become inflexible, expensive…

Winning Hearts and Minds During a Global Change Project

Reed Elsevier (RE) is the world’s leading science, legal and business publisher. When they connected their own employees and businesses…

A New Warehouse Spirit at DHL Supply Chain

Seamless engagement and learning for a new way of working.As part of a global roll out, DHL Supply Chain implemented…

Improving Efficiency Through SAP Adoption

Our client, a major oil and gas operator, had an ambitious goal – to achieve a 50% increase in oil…

Finding the Right Approach to Change Management

Preparing managers to maintain open communications through a period of uncertainty for their teams as they prepare for a major…

Thomson Reuters – ITEAM Roadshow

Our mission : to inspire, involve and interact with 35,000 people in over 90 countries to embrace a global IT…

BP Managed Service

BP North Sea Exploration in the UK employs of 3,000 staff operating from head office in Aberdeen, smaller sites around…

Setting up a Programme Management Office

Embedding best practice in programme and change management in a newly decentralised organisation. Afiniti provided an onsite team to work…

Embedding Safe Ways of Operational Working

Executing a rapid behavioural change in the way offshore maintenance teams plan and assess risks prior to carrying out lifting…

Ensuring Successful Project Management

Hiscox is a world leader in high-end, specialist insurance products, underwriting personal and business risks, with offices across 12 countries.…